FAQ

Last Updated: October 28, 2026

Q1: How long will my order take to arrive?
A: Standard shipping takes 7–15 business days after shipment. Delivery time may be delayed due to customs, holidays or logistics exceptions.

Q2: How can I track my order?
A: After your parcel is shipped, we will send a tracking number to your registered email. You can track it on the carrier official website.

Q3: What should I do if my item is broken or missing?
A: Please contact support@cttay.shop within 48 hours upon delivery, with photos of the package and defective items. We will arrange replacement or refund for qualified cases.

Q4: Can I cancel my order after payment?
A: Order cancellation is available only before shipment. Once shipped, you need to follow our return policy.

Q5: Do you sell prohibited items?
A: We do NOT sell pornography / adult products, weapons / tactical gears, counterfeit or infringing products.

Q6: What certifications do your products have?
A: Health, cosmetic and food items carry FDA related statements on product pages. Electronic products comply with CE and FCC requirements.

Q7: How can I reach customer service?
A: Email: support@cttay.shop. Our customer service working hours: 9:00 – 18:00 UTC+8, Monday to Friday.