Return Policy

Last Updated: October 28, 2026

We accept return requests within 30 calendar days after you receive the parcel.
To apply for a return, please send your order number and product photos to our support email: support@cttay.shop to get an RMA authorization.

Returned items must be unused, undamaged, and kept in original packaging. Customized, clearance and final-sale items are non-returnable.
Attn:Shenzhen Xuche Information Co., Ltd.
Return Shipping Address:No.2, Lane 3, Xidi, Huaxinqiao, Mabu Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

- Buyer is responsible for return shipping cost unless the item arrives defective, damaged or wrong as described.
- Once we receive and inspect the returned goods, the refund will be processed to your original payment method within 5-7 business days.
- Refund processing time depends on your bank or payment provider.